Quality is a predominant factor when outsourcing a project. Not focusing on quality can let down outsourcing ventures. We understand this at Smart Pave Solutions. Our aim is not only to provide services at a lower cost but also to maintain cordial customer relationships and deliver great quality. We realize this and hence make a conscious effort to provide quality services in every critical function.
Quality improvement suggests preventive measures and continual improvements at every step for the longevity of the quality. Lack of a robust quality assurance process may lead to ineffective delivery. This leads to inconsistency in the quality of every project.
How we work?
We have developed a wide process that can be spewed to all the departments in our company which is why you can expect the same quality throughout all of our projects.Instead of aiming for top marks in quality, we review and incorporate functions in stages. This has proven to help us produce superior quality results consistently and very efficiently rather than sudden growth in quality numbers.
Like other services provided by Smart Pave Solutions, our Research Analysis Services is also emphasizes on superior quality. From a research team that is aware of the quality, to systems that prevent failure, we put in a lot of work to ensure the quality is never compromised.
At a critical milestone of a project milestone, each of the research analysis engagements has quality audits. This helps us get rid of inefficiencies and makes way for alterations if required in the early stages.
Quality assurance framework at Smart Pave Solutions : Key features below
Infrastructure and security
- Network Security.
- Physical Security.
- Personnel and Data Security.
- Communication and Physical infrastructure.
Service and quality
- Responsiveness and speed in service delivery.
- Correction and prevention or errors.
- Customer relationships.
- Skill analysis and staff experience.
Consistent improvement
- Responsiveness and speed in service delivery.
- Correction and prevention or errors.
- Customer relationships.
- Skill analysis and staff experience.
Compliance and governance
- Adhering to industry standards.
- Regular audits.
- Legal compliance.
The quality assurance process trademark at Smart Pave Solution includes preventive and predictive maintenance. Furthermore, regular quality checks and audits allow early identification and fixation, before we hit critical points. The best projects from our analysis and research are added to the knowledge pool so as to benefit the other customers. Similarly, error and inaccuracies are also fed into the system so as to learn from these.